1. Registration Requirements
To activate your account on TRNSBook, the following documents and information are mandatory:
Head Office Details
- Company Name
- Company Visiting Card
- Head Office Contact Number
Branch Details — for each branch intended to operate through TRNSBook:
- Branch Name
- Branch Address
- Branch Manager Name
- Branch Contact Number
- Branch Traffic Department Contact Number
Authorized Person Verification
- Aadhaar Card of the Authorized Signatory (Front & Back)
- Authorization Letter / Company ID (if applicable)
Payment & Operations
- Central Accounts / Payment Contact Number
- Central Advance Payment Contact Number
- LR & POD Department Contact Number
- Traffic Operations Department Contact Number
TRNSBook may verify the Head Office and individual branch details before activation. The Company reserves the absolute right to approve, reject, suspend, or cancel any registration if the submitted information is incomplete, inaccurate, misleading, or cannot be verified.
2. Mandatory Upload of Every Load Enquiry
- Every load enquiry received by your company must be uploaded on the TRNSBook platform.
- TRNSBook is designed to replace manual booking with a faster, transparent, and digital transport process.
- Failure to upload enquiries may affect the efficiency of vehicle allocation and support services.
3. Accuracy of Load Information
The information uploaded by the customer will be treated as the final and official load details. This includes:
- Loading Address
- Unloading Address
- Material Description
- Material Weight
- Material Dimensions
- Vehicle Requirement
- Freight Amount
- Loading & Unloading Instructions
- Additional Charges
The vehicle will be arranged strictly according to the information uploaded.
4. Incorrect Information & Additional Charges
If any information uploaded by the customer is incorrect or differs from the actual loading conditions, including but not limited to:
- Different loading location
- Different unloading location
- Incorrect weight
- Incorrect dimensions
- Additional height or width
- Different material than declared
The customer shall be responsible for:
- Additional freight
- Waiting charges
- Vehicle modification charges (example: Platform, Old Model Vehicle)
- Extra distance charges
- Over-dimension charges
- Any other operational expenses
If required, DRC reserves the right to cancel the allocated vehicle and arrange another suitable vehicle at the customer's cost.
5. Freight Confirmation
- Customers are advised to upload enquiries only after confirming their freight budget.
- Once a vehicle is confirmed, any change in freight or cancellation may result in additional operational charges.
6. Vehicle Allocation Policy
After the customer uploads the enquiry and DRC confirms vehicle availability:
- Vehicle Number will be shared.
- Driver's contact number will remain confidential until the driver reaches the loading location.
This policy protects both customers and vehicle owners from unauthorized communication.
7. Loading Point Terms
After the vehicle reaches the loading location, loading should normally be completed within 24 hours. If loading exceeds 24 hours, the following halting charges shall apply:
| Delay | Halting Charges |
|---|---|
| Day 1 | ₹1,500 |
| Day 2 | ₹2,000 |
| Day 3 | ₹2,500 |
| Day 4 | ₹2,500 |
| Day 5 | ₹3,000 |
| Day 6 | ₹3,000 |
| Day 7 | ₹3,000 |
Halting charges are compulsory and must be cleared before the vehicle proceeds further.
8. Unloading Point Terms
After reaching the unloading location, unloading should be completed without unnecessary delay. If unloading is delayed, the same halting charges shall apply:
| Delay | Halting Charges |
|---|---|
| Day 1 | ₹1,500 |
| Day 2 | ₹2,000 |
| Day 3 | ₹2,000 |
| Day 4 | ₹2,500 |
| Day 5 | ₹2,500 |
| Day 6 | ₹3,000 |
| Day 7 | ₹3,000 |
| Day 8 | ₹3,000 |
| Day 9 | ₹3,000 |
| Day 10 | ₹3,000 |
These charges are mandatory.
9. Additional Distance Charges
If the actual loading or unloading location is different from the uploaded location, or if the vehicle is instructed to travel additional distance beyond the declared point, the customer must pay extra freight on a per-kilometre basis, including toll charges.
10. DRC Mediation Policy
- DRC acts as a professional transport coordinator between the customer and the vehicle owner.
- In case of disputes regarding freight, waiting time, or operational issues, DRC will make every reasonable effort to arrive at a fair settlement acceptable to both parties.
- However, DRC's decision regarding operational coordination shall be considered final.
11. Mandatory Contact Information
Every load enquiry must include:
- Loading Company Name
- Loading Address
- Loading Supervisor Contact Number
- Loading Staff Contact Number
- Unloading Company Name
- Unloading Address
- Unloading Supervisor Contact Number
- Unloading Staff Contact Number
Failure to provide complete contact details may result in delays, additional charges, or cancellation of the booking.
12. Acceptance of Terms
By registering on TRNSBook and posting any load enquiry, the customer confirms that:
- All information provided is true and accurate.
- The customer accepts all operational charges arising from incorrect information.
- The customer agrees to pay halting charges, additional freight, and other applicable charges as per DRC policy.
- The customer agrees to comply with all DRC operational procedures.
DRC reserves the right to modify these Terms & Conditions at any time without prior notice. The latest version published on the TRNSBook platform shall always be applicable.