Terms & Conditions

1. Load Confirmation

1. Once a load is offered, the vehicle owner/driver must confirm it within 20 minutes.
2. If the load is not confirmed within 20 minutes, DRC reserves the right to assign the load to another vehicle.
3. Once a load is confirmed, cancellation after 20 minutes, after reaching the loading point, or at any later stage will result in penalty.
4. The vehicle's queue/serial position will be shifted to the last position in the waiting list.

2. Phone Availability & Unauthorized Cancellation

1. After confirming load, switching off phone, not attending calls, or cancelling without informing DRC is strictly prohibited.
2. We would like to remind all the vehicle owner/driver that once a load is confirmed, you are expected to arrive at the designated point by night or morning as required by the party. Any delay or failure to reach the point without prior notice is strictly unacceptable. Any delay beyond that—whether after 1 hour, 2 hours, or more—will not be accepted. This is strictly prohibited under DRC policies. Any violation will result in a penalty.
3. If vehicle takes another load after confirming DRC load, commission penalty will apply.
4. Penalty/commission will be deducted from:
   • Old pending balance, or
   • Next trip payment

3. Location Sharing Policy

1. After load confirmation, DRC staff will share only the approximate loading location.
2. Exact company location will be shared only after the vehicle reaches the nearby designated point (approximately within 2–5 km of the loading location).

4. Load Cancellation After Reaching Company

1. After reaching the company and inspecting the material, if the vehicle owner/driver refuses or cancels the load due to dissatisfaction, DRC will not pay any return charges.

5. Loading Documentation

1. Once material is loaded, immediately contact DRC staff.
2. Send LR copy and all required documents via WhatsApp as instructed by DRC staff.

Required documents:

• RC Copy
• PAN Card
• TDS Form (Current Financial Year)
• Bank Account Details (Cancelled Cheque / Required Account Proof)

Send all documents to WhatsApp: +91 9150165186

Note: After registering your vehicle on the TRNSbook platform, these documents will not be required again. Only the LR (Lorry Receipt) copy must be uploaded for each booking.

6. Standard Vehicle Size

Normal vehicle size accepted for regular loads:

Standard Vehicle Dimensions (JCB 6-Wheeler) — Length × Breadth × Height: 32 ft × 8.5 ft × 9 ft.

These dimensions will be considered the standard dimensions for all JCB 6-wheel vehicles. Any dimension beyond this will be treated as over-dimension / over-size cargo.

7. Vehicle Requirements

Every vehicle must comply with the following:

Mandatory Tarpal

• Vehicle must carry a new tarpaulin capable of covering 32 × 8.5 × 9 material.

Note: Carry an additional tarpaulin or purchase a new one if required by the party.

Mandatory Belts & Ropes

• Strong ropes must be carried to securely tie the material and prevent it from moving on the vehicle platform during transit.
• Minimum: 6 belts
• Recommended Maximum: 12 belts
• Additional belts must be carried if required by party.

Note: Refusal due to lack of belts will not be accepted.

Side Dala / Open Body Requirement

• For open body vehicles, if party requires opening side panels (for forklift/manual loading), opening is compulsory.

Note: Refusal to open side body is not acceptable.

8. Vehicle Halting Charges Policy

If vehicle reaches company but material is not ready

To ensure the timely movement of vehicles and avoid unnecessary delays, the following halting charges shall apply when a vehicle is detained at the loading or unloading point beyond the free waiting period.

Return Charges

1. Return charges are payable only if vehicle returns to the original dispatch point.
2. DRC will try its best to arrange alternate load from nearby location.

Additional Terms

1. The halting period will be calculated from the time the vehicle reports at the designated loading or unloading location.
2. The first 24 hours shall be treated as the free waiting period, during which no halting charges will be applicable.
3. Halting charges become payable immediately in the advance payment after the free waiting period expires.
4. If a vehicle remains detained for more than seven (7) days, the transporter reserves the right to recover return freight charges, calculated on a per-kilometer basis, in addition to the applicable halting charges.
5. In accordance with DRC policy, halting charges will be borne by DRC if any booking vendor or party refuses to make the payment. However, we kindly request the party to cover the halting charges above the standard amount—such as for one additional day. If the party pays this extra amount, DRC will ensure that the driver or vehicle owner receives the exact amount paid by the party.
6. By confirming the booking, the customer acknowledges and agrees to this Halting Charges Policy.

9. Overload Policy (Very Important)

1. Every vehicle must obtain empty vehicle weight slip from weighbridge near loading company before loading.
2. This is compulsory for all vehicles (5 ton, 6 ton, 8 ton, etc.).
3. If empty weight slip is not available, DRC is not responsible for overload payment.

Overload Procedure

1. If overload is suspected, vehicle must return to same weighbridge.
2. Obtain loaded weight slip.
3. Compare with empty slip.
4. Inform DRC traffic manager immediately.

Note: Vehicle must not move until overload issue is resolved.

Important Warning

1. If vehicle moves without informing DRC and travels more than 100 km from loading point, DRC will not pay any overload charges.
2. Any overload settlement must be included in freight before departure.

10. Advance Payment Policy

To facilitate uninterrupted transportation services, advance payments are processed in accordance with the Company's operational and financial policies. The advance amount may be released in multiple installments depending on the total freight value.

10.1 Advance Disbursement Schedule

10.2 Advance Processing Fee

• A non-refundable processing fee of ₹100 shall be deducted from each freight.
• This fee covers banking, payment gateway, and administrative processing costs.

10.3 Processing Hours

• Advance payment requests are processed only during the Company's official working hours.
• Requests received up to 9:00 PM (IST) will be processed on the same business day, subject to banking availability.
• Requests received after 9:00 PM (IST) in working days, or Sundays, public holidays, or outside business hours, will be processed on the next business day.

10.4 Important Conditions

1. Advance payments shall be processed only after the booking has been confirmed and all required documents and vehicle details have been successfully verified.
2. The Company reserves the sole right to modify, defer, or reject any advance payment request in the event of incomplete documentation, operational constraints, banking delays, suspected fraud, or non-compliance with Company policies.
3. Processing timelines are subject to the availability and performance of banking institutions, payment gateways, and other financial service providers. The Company shall not be held liable for delays caused by third-party financial institutions.
4. Advance payments are provided solely to facilitate transportation operations and shall not be construed as a guarantee of delivery or completion of transportation services.
5. By confirming a booking or requesting an advance payment, the Customer, Vehicle Owner, and Driver acknowledge that they have read, understood, and agreed to this Advance Payment Policy.

11. Advance Payment and Balance Retention

To maintain financial discipline, ensure the successful execution of transportation services, and safeguard the interests of all parties, the Company follows a structured Freight Payment Settlement Policy. A specified portion of the freight amount may be temporarily retained until the transportation service has been completed and all contractual obligations have been fulfilled.

The retained amount is not a deduction from the agreed freight charges. It is a temporary security retention and shall be released after successful completion of the trip, subject to the terms and conditions of the booking.

11.1 Security Retention Schedule

11.2 Purpose of Security Retention

The Security Retention Amount is maintained to:

• Ensure successful completion of the transportation service.
• Secure compliance with all booking terms and contractual obligations.
• Protect against financial losses arising from operational delays, non-performance, damages, shortages, penalties, or other liabilities.
• Facilitate smooth settlement of freight payments upon completion of the trip.

11.3 Release of Security Retention

The retained amount shall become payable only after all of the following conditions have been satisfied:

• Successful completion of loading, transit, and delivery.
• Delivery confirmation by the consignee or authorized recipient.
• Submission and verification of all required transportation documents, including the Proof of Delivery (POD), where applicable.
• Clearance of any outstanding deductions, penalties, statutory charges, or claims.

11.4 Company's Rights

The Company reserves the absolute right to withhold, adjust, or set off the Security Retention Amount against any outstanding dues, damages, shortages, contractual penalties, statutory liabilities, or any other amount lawfully recoverable under the booking agreement.

11.5 Customer Acceptance

By confirming a booking or accepting a freight order through the Company's platform, the Customer, Consignor, Consignee, Vehicle Owner, Driver, and Transport Partner acknowledge that they have read, understood, and agreed to this Freight Payment Settlement & Security Retention Policy. This policy shall form an integral part of the Company's Terms & Conditions.

12. Balance Payment Policy

12.1 Balance Payment Release

• The balance freight payment shall be processed and released within 30 (thirty) days from the date the Company receives the original and complete Proof of Delivery (POD), subject to successful verification and compliance with all applicable terms and conditions.
• However, if the payment is received earlier from the other party, we will release the payment as soon as we receive it, even before the 30 days.
• Any additional charges (including halting, overload, over-dimension, or similar claims) will be settled as per the Company's approved policy within 30 days after POD submission. If you choose to claim a higher amount than the Company's approved settlement, payment will be released only after the Company receives the corresponding payment from the customer, which may take more than 30 or 60 days.

12.2 Administrative Processing Deduction

An administrative processing fee shall be deducted from the balance payment based on the outstanding balance amount, as follows:

12.3 General Conditions

1. The above deduction is applicable only to the balance payment released after completion of the stipulated payment cycle.
2. The Company reserves the right to revise the processing deduction structure at any time without prior notice.
3. Any applicable taxes, statutory deductions, penalties, shortages, damages, or other recoverable amounts may be adjusted separately in accordance with these Terms & Conditions and the applicable booking agreement.

13. Proof of Delivery (POD) Policy

1. Submission of the original Proof of Delivery (POD) / Receiving Copy is mandatory.
2. The POD must reach DRC within 10 days from the unloading date.
3. DRC will make every effort to arrange direct courier delivery of the POD immediately after unloading. If direct delivery is not possible, the POD must be couriered to the DRC office without delay.
4. Timely POD submission is the Transport Partner's responsibility. Delays caused by courier or any other reason will not be accepted as a valid excuse.

POD Delay & Deduction Policy

• If the customer deducts any POD delay charges (including ₹100 per day or any applicable amount) due to late POD submission, the same amount will be deducted from the balance payment amount of your trip by DRC.
• If the customer does not deduct any POD delay charges, DRC will not deduct any amount from the Transport Partner's balance payment.
• Therefore, all Transport Partners must ensure that the POD is dispatched and delivered to DRC within 10 days of unloading to avoid any deductions.

14. Delivery & Tracking Policy

To ensure smooth transportation and customer satisfaction, the following requirements are mandatory:

1. The vehicle must reach the destination within the delivery timeline committed to the customer.
2. The driver or Transport Partner must share the vehicle's live location immediately whenever requested by DRC or the customer.
3. The driver must answer customer and DRC calls promptly and maintain proper communication throughout the trip.
4. Any important instructions, delivery updates, route changes, delays, or issues communicated by the customer must be reported to the DRC Traffic Team immediately.
5. If the customer is making excessive or repeated calls that are causing inconvenience, the Transport Partner or driver must inform the DRC Traffic Team. DRC will coordinate with the customer to avoid unnecessary disturbance while ensuring smooth communication.

DRC is committed to supporting the customer, the driver, the vehicle owner, and the Transport Partner equally to ensure safe, transparent, and hassle-free transportation for everyone.

15. Part Load and Full Load Delivery Policy

1. Vehicle Size and Load Limits
   All loads are arranged on a standard vehicle size of 32 ft x 8.5 ft x 9 ft. If the material size is smaller (e.g., only 10 ft), the remaining space may be unused. However, it is not mandatory to fill the vehicle twice.
2. No Double Loading Policy
   Under no circumstance is double loading required. If any second load is added, resulting in delays or damage, the driver will bear full responsibility.
3. Advance Payment Hold
   The second advance payment for any additional load will be withheld until the first consignment is safely delivered. DRC will not release further payments until we confirm secure delivery.
4. Part Loads
   While DRC may attempt to arrange part loads if a larger fit is needed, this is not a guarantee. We will wait for one day to arrange a part load; if not arranged by then, the driver may proceed the next day. DRC never compels any party to wait or fill additional cargo.
5. Liability for Delays or Damage
   Any delay, damage, or unauthorized load added en route will not be the responsibility of DRC. Any deduction from the final payment by the party will be borne by the vehicle owner, deducted from their balance.
6. No Forced Complaints
   DRC never mandates or pressures any party to take a specific consignment. If a load fits or delays, it is left to chance. DRC will arrange what is possible but will not force any party to wait or bear undue burden.

By agreeing, all parties acknowledge these conditions and accept responsibility for any delay or damage arising from unauthorized actions.